{"id":2852,"date":"2021-05-12T05:55:00","date_gmt":"2021-05-12T05:55:00","guid":{"rendered":"http:\/\/catalystca.flywheelsites.com\/blog\/follow-sun-support-why-it-matters\/"},"modified":"2024-07-10T08:24:56","modified_gmt":"2024-07-10T13:24:56","slug":"suivez-le-support-du-soleil-pourquoi-cest-important","status":"publish","type":"post","link":"https:\/\/www.catalyst-ca.net\/fr\/blog\/suivez-le-support-du-soleil-pourquoi-cest-important","title":{"rendered":"Suivez le support du soleil – pourquoi c’est important"},"content":{"rendered":"\n

Back in 2017, we\u00a0wrote a blog post\u00a0\u201cFollow The Sun support \u2013 One Year In\u201d<\/a>\u00a0that talked about why and how Catalyst IT established a Follow The Sun support model. Now, as we embark on the official opening of our Canadian operation, it seems fitting to provide a five year anniversary update and explain why now, more than ever, a 24\/7 global support network is important. \u00a0<\/p>\n\n

What is a Follow The Sun model for IT support services?<\/h2>\n\n

Follow The Sun for IT support services means that clients receive 24\/7 ‘real person’ support, that\u2019s 24\/7 live support regardless of your geographic location or time; the method \u201cfollow the sun\u201d literally means that work is performed during normal working hours, wherever that may be in the world. For Catalyst IT, that means Australia, UK and\u00a0Canada<\/a>.\u00a0<\/p>\n\n

\"a
Catalyst provides 24\/7 live support for its clients<\/em><\/figcaption><\/figure><\/div>\n\n

Benefits of Follow the Sun support\u00a0<\/h2>\n\n

In the interest of providing \u00a0a fast and reliable service for our clients, the shared systems responsibility across time zones that Follow the Sun offers, \u00a0means that we are \u201cawake\u2019\u201d and \u201cever ready\u201d whenever our clients need us most. Let\u2019s explore some of the other benefits: \u00a0<\/p>\n\n

Global coverage for multi-region businesses<\/h3>\n\n

For clients with a global presence, a support partner that has a multi-region presence is vital to maintaining the availability and smooth running of operations. If your systems operate globally, they can fail globally too. \u00a0High availability needs to be an integral part of your support package. \u00a0The impact of significant outages costs money and damage to your reputation.<\/p>\n\n

24\/7 support for all\u00a0<\/h3>\n\n

Remote working, internet access and smart technology have all enabled a flexible, work from anywhere capability. \u00a0The COVID-19 Pandemic has served to accelerate this way of working. \u00a0More than flexible working though, is the change in pattern of peoples daily lives; society functions at all times of the day and night \u2013 staff, students, customers (all types of technology \u2018end users\u2019) are looking for 24\/7 access to systems. As a business, you need to be able to support them. \u00a0<\/p>\n\n

Scalable and flexible support<\/h3>\n\n

There is no doubt that running local operations, that service the local region, has advantages: communications are better, relationships are stronger and there is a common understanding of cultural ways of working. \u00a0Catalyst embraces this approach, indeed it is a strength and a way of operating that we are committed to. \u00a0<\/p>\n\n

The addition of our\u00a0Canadian operation<\/a>\u00a0supports this local approach. However, it also means an increase in the size of the Catalyst group globally. \u00a0When workloads peak and projects require intense focus, we have the ability to share work across our locations. \u00a0Moreover, we have access to a wide range of expertise across the technologies that we support.\u00a0<\/p>\n\n

Routine preventative IT maintenance<\/h3>\n\n

Often, the busier and more critical a system is to a business, the more challenging updates and upgrades become. \u00a0Risk exposure can be enormous.\u00a0<\/p>\n\n

Follow the Sun support can make scheduling maintenance possible. Indeed, it offers the opportunity to undertake critical updates at a business\u2019s quietest time, or better \u2013 when it\u2019s closed to normal operating staff.\u00a0<\/p>\n\n

Applying patches may be a basic security principle, but it is vital to protect the security of your applications and your operating systems. \u00a0The Australian Government\u2019s\u00a0\u201cEssential Eight\u201d mitigation strategies<\/a>\u00a0that are said to mitigate at least 85% of the most common cyber attacks, include both Patch Applications and Patch Operating Systems.<\/p>\n\n

A digital world – where optimal cloud performance matters\u00a0<\/h2>\n\n

The speed at which digital transformation has grown over recent years has been dramatic. \u00a0This is illustrated in the chart below, \u00a0that shows Amazon Web Services (AWS) sales growth over six years to 2020. The COVID-19 Pandemic has only served to accelerate the migration to cloud. \u00a0<\/p>\n\n

\"Amazon
Source: Amazon Earnings Reports, in US$ Millsions Per Fiscal Quarter<\/em><\/figcaption><\/figure><\/div>\n\n

Of course, the benefits of cloud hosting and cloud managed services, namely convenience, reliability, flexibility, scalability and cost-effectiveness, are all better supported by 24\/7 \u2018real person\u2019 support; assurance that you have expert help at hand, when you need it.<\/p>\n\n

Does your business need a global support network?<\/h2>\n\n

If you operate a global business, have global clients, or have clients or staff with 24\/7 support requirements then a\u00a0Follow The Sun support model<\/a>\u00a0is worth exploring.\u00a0 It will provide:\u00a0\u00a0\u00a0<\/p>\n\n